Last updated: 11 September 2026
Scope
This policy applies to project enquiries, technical-resource requests, email subscriptions and related communication through the Kertone Water website. Please read it before submitting information. Separate documents may apply to offline contracts, employees, suppliers or other business processes.
Information we process
Depending on the form you use, you may provide your name, company, telephone number, email address, country or region, business type, application, required capacity, raw-water conditions, input power, product of interest, requested resource, and requirements or notes. An email subscription uses the address that you choose to enter. The website also processes your language preference. To limit repeated submissions within a short period, it temporarily processes a network address to create a rate-limiting identifier. The server may generate routine technical logs needed to operate the site and investigate errors.
Why we process it
We use relevant information to receive and answer enquiries, understand water-treatment needs, discuss product or project selection, prepare technical and commercial communication, fulfil technical-resource requests, maintain enquiry records, send information that you actively subscribe to, and protect the normal operation of forms and the website. If the supplied information is not sufficient to assess a request, we may use your contact details to ask for clarification.
Storage and disclosure
The current website can save form contents as non-public enquiry records in the WordPress administration area and send a notification to the configured business email address. Information may be processed by service providers or competent authorities where necessary for website hosting, email delivery, system maintenance, contract performance or legal obligations. This policy does not name or promise the use of any unverified third-party platform. Visiting a page is not treated as consent to unrelated marketing.
Retention
Information is retained only for as long as reasonably needed to answer an enquiry, assess or perform a project, maintain necessary business records, handle disputes, fulfil a contract or meet applicable legal obligations. Different records may require different periods. When the information is no longer needed and there is no continuing basis to retain it, deletion or de-identification will be applied according to the capabilities of the relevant system.
Security
We use measures appropriate to the website and business context, including access controls, non-public administration records and form validation, to reduce the risk of unauthorised access, alteration or disclosure. Internet transmission and electronic storage cannot be guaranteed to be completely secure. Do not submit passwords, payment-card details, patient personal data or unnecessary sensitive information through a general enquiry form.
Your choices and requests
You may leave optional fields blank and manage cookies through your browser. Subject to applicable law, you may request access to, correction of or deletion of information you submitted, or tell us that you no longer wish to receive subscription emails. We may need to verify the relationship between the requester and the relevant record before acting.
External links and updates
This website may link to other websites, whose own policies explain their processing. If the website functions or applicable requirements change, this policy may be updated and the revised version will display a new date.
Contact
For a question about this policy or information you submitted, email info@kertonewater.com. Please identify your name, company, approximate enquiry date and specific request so that the relevant record can be checked.